At PLOBAX SRL, we strive to ensure that our customers are satisfied with every digital product and service purchased from our platform. However, due to the nature of digital goods, we maintain the following refund and return policy:
1. Digital Products
All of our products are delivered electronically and are considered used once downloaded, activated, or accessed. Therefore, we do not offer refunds or returns for:
- Software licenses
- Digital downloads
- Online services or subscriptions once activated
Please make sure to review all product descriptions and compatibility information before making a purchase.
2. Eligibility for Refund
Refunds will only be granted in the following exceptional cases:
- Duplicate payment for the same product
- Non-delivery of the product due to technical failure on our side
- The product was clearly misrepresented or listed with false information
Requests that do not meet these conditions will not be approved.
3. How to Request a Refund
To request a refund, you must contact us within 7 days of the purchase date. Please email us at [email protected] with the following details:
- Your full name and email address used for the purchase
- Order number or invoice
- Reason for your refund request
We aim to respond to all refund requests within 3 business days.
4. Chargebacks and Disputes
If you initiate a chargeback without first contacting us, we reserve the right to block future purchases and pursue action to recover any losses. We encourage open communication to resolve any issues quickly and fairly.
5. Contact Information
If you have any questions about our refund policy, feel free to contact us:
PLOBAX SRL
Email: [email protected]
Phone: +371 576-33-414